Delivery Policy

Delivery Policy

1. General Information:

• This delivery policy applies to all orders placed through our website only.
• We deliver to addresses within Malaysia only. International deliveries are not available at this time.
• Delivery times and fees may vary depending on the destination and order specifics.
• The customer's acceptance of this delivery policy is implied upon placing an order.

2. Delivery Options and Fees:

• We offer multiple delivery options, including standard delivery and express delivery.
• Delivery fees will be calculated based on the delivery option chosen, the weight, and the destination of the package.
• The delivery fees will be clearly displayed at the checkout before the order is finalized.

3. Order Processing Time:

• Orders will be processed within 2 business days from the date of order placement, subject to product availability.
• Customized or personalized items may require additional processing time, and customers will be notified accordingly.

4. Estimated Delivery Time:

• The estimated delivery time will depend on the delivery option chosen by the customer during checkout.
• While we strive to meet these delivery estimates, unforeseen circumstances such as weather conditions or logistic delays may affect the actual delivery date.

5. Delivery Tracking:

• For all deliveries, we provide tracking numbers that allow customers to monitor the status and location of their packages.
• Customers will receive the tracking information via email once the order is dispatched.

6. Delivery Process:

• Our delivery partner will attempt to deliver the package to the specified delivery address.
• If the customer is unavailable at the time of delivery, a delivery notification will be left, and re-delivery attempts will be made.
• In cases where the package remains undelivered after multiple attempts, it will be returned to our warehouse. The customer will be responsible for any additional delivery charges for re-shipping.

7. Address Accuracy:

• Customers are responsible for providing accurate and complete delivery information during the order placement.
• We are not liable for any delays or failed deliveries arising from incorrect or incomplete address details provided by the customer.

8. Delivery Acceptance:

• Upon delivery, customers are advised to inspect the package for any damages or discrepancies before accepting it.
• If there are any issues with the delivered items, customers must inform our customer support team within 24 hours of receiving the package.

9. Delays and Force Majeure:

• While we strive to deliver orders on time, there may be unforeseen delays due to reasons beyond our control.
• Force majeure events such as natural disasters, strikes, or government restrictions may impact delivery times, and we shall not be held liable for such delays.

10. Returns and Refunds:

• For information on returns and refunds, please refer to our separate returns policy.

11. Contact Information:

• For any inquiries or assistance regarding deliveries, customers can contact our customer support team via whatsapp at 0123873664 or email us at probiokids@gmail.com.

12. Amendments to the Delivery Policy:

• We reserve the right to amend or update this delivery policy at any time. Customers will be notified of any changes through our website or other communication channels.